A Team Built for Excellence
Proven leaders driving recovery, transitions, and long-term success.
Leaders Who Deliver Results
We don’t send caretakers—we send leaders who fix problems. Each member of our team is experienced in crisis recovery, operational transformation, and driving measurable impact for owners and brands.
Richard Foster
Chief Executive Officer – Empire Hotel Services & EHS Operational Excellence
Richard Foster brings more than 25 years of loyal, respectful, and results-driven leadership in the hospitality industry...
As Chief Executive Officer of both Empire Hotel Services and EHS Operational Excellence, he has dedicated his career to helping hotels achieve excellence in operations, service culture, and brand performance.
At Empire Hotel Services, Richard leads a trusted team that supports leading hotels across the New York Metropolitan area with housekeeping, engineering, and food & beverage staffing. His mission has always been clear: deliver 100% guest satisfaction by maintaining the highest levels of cleanliness, precision, and adherence to individualized brand standards. He personally ensures every new partner hotel benefits from complimentary site inspections, in-room maintenance assessments, and around-the-clock customer support.
Building on that foundation, Richard launched EHS Operational Excellence to expand the impact of his work beyond staffing. Through this new division, he and his team drive operational turnarounds and Red Zone recovery plans supported by decades of executive-level expertise. They design and deliver specialized training programs that strengthen service recovery, elevate brand service standards, and refine Perfect Arrival guest experiences. They also provide in-room maintenance assessments and full departmental support that balance exceptional guest satisfaction with cost efficiency. Most importantly, Richard partners with ownership groups and management companies to create customized strategies that not only improve performance but also establish long-term brand success.
Richard is passionate about creating memorable guest experiences and instilling a culture of operational discipline and service excellence in every property he serves. His leadership ensures that hotels not only meet brand expectations but consistently exceed them - transforming challenges into opportunities for measurable and lasting results.
Scott Fisher, CHA
Vice President, Operational Excellence & Brand Performance – EHS Operational Excellence
Scott Fisher is a hospitality leader with 25+ years of respectful and results-oriented management across Full Service, Extended Stay, and Select Service hotels...
As Vice President of Operational Excellence & Brand Performance at EHS Operational Excellence, he partners with hotel owners and management companies to lift brand compliance, accelerate guest-satisfaction gains, and embed operational discipline that endures. Services span service-culture training, red zone recovery and avoidance plans, in-room maintenance assessments, and executive-level task-force leadership that incorporates these tools - bringing immediate impact and measurable, long-term performance improvement.
Scott’s brand performance pedigree includes enterprise roles guiding tools, compliance, and relationships across portfolios of 50+ hotels and more than twenty brands. He has led and supported globally recognized flags - Marriott, Hilton, Hyatt, IHG, Accor, Wyndham, Choice, and independent properties - consistently aligning teams to brand standards while advancing owner objectives. His track record features turnarounds and award-recognized success: Residence Inn brand conference spotlight for innovative; a Most-Improved Hotel of the Year award; “Not-in-a-Box” leadership; Top-tier year-over-year guest-satisfaction gains (e.g., +17.0 points) with parallel improvements in cleanliness and problem resolution; property-level recoveries from deep Red Zone to Clear Zone with double-digit lifts in Intent-to-Recommend, RevPAR index growth (e.g., +56.6%), material increases in revenue and GOP; and Ramada “Gold Key” Property Award (twice).
Operationally, Scott has led high-profile assets and complex teams in New York City, New Jersey, Philadelphia, and beyond, including urban mixed-use landmarks and large extended-stay operations. His leadership journey includes general manager and corporate assignments with Aimbridge Hospitality (and Interstate Hotels & Resorts), M&R Hotel Management, Blue Sky Hospitality Solutions, Hyatt Select Hotels Corporation, MCR Development, Scotto Brothers, Accor (Red Roof Inns), and Ramada - experience that gives him a practical, brand-fluent lens on owner priorities, CapEx realities, team capability, and the discipline required to sustain results.
At EHS Operational Excellence, Scott blends heart and standards: a heart for hospitality and mentoring that unites teams, and standards that lock in brand performance, cost efficiency, and guest delight. Whether stabilizing a newly acquired hotel, orchestrating a culture reset on the front desk, or executing portfolio-wide service and maintenance programs, he is ready to build an impactful, results-oriented partnership with your hotel or management company - one grounded in measurable outcomes and elevated guest experiences.
Backed by Scale and Trust
As part of Empire Hotel Services, our team combines personal dedication with corporate credibility. This blend allows us to deliver immediate stabilization while creating frameworks for sustainable growth.
Turnarounds, Transitions, and Beyond
From red-zone recoveries to service culture enhancements, our professionals are equipped to protect compliance, improve guest satisfaction, and strengthen financial performance.
Our Open Postitions
Ready to Work With You
When our hotel faces rapid change or operational setbacks, we bring proven expertise and commitment - explore our philosophy for lasting results.